Route by a declared intent

When an application has a bounded set of handlers, it can ask a choice question to select among the criteria it provides. Include the relevant user request in state; make the criteria specific to the application's supported routes.

{
  "state": "Can you check my balance?",
  "questions": {
    "intent": {
      "type": "choice",
      "instructions": {"question": "Which account operation is requested?"},
      "criteria": {
        "balance": "Check an account or wallet balance",
        "transfer": "Send or transfer money to another person",
        "dispute": "Report a charge the customer does not recognize"
      }
    }
  }
}

Inspect outcome, the selected choice, and its evidence. A missing or ambiguous route should remain unresolved or refused for application handling. Before a handler reads or changes customer data, the application must check identity, permissions, required fields, and transaction policy itself.

See choice questions and the outcome-handling pattern.