Refund Policy

Last updated: 3 October 2026

This policy covers Siliqun Rotor's paid plans and services. The engine, its models and the SDKs are never sold: they are free, including commercial use, under Apache-2.0, so there is nothing to refund for them.

Cancelling a monthly plan

You can cancel Pro or Team at any time. Your plan keeps working until the end of the month you have paid for, and then your workspace returns to the Free plan. You are not charged again.

Your first payment

If you ask within 14 days of your first monthly payment, and your workspace has used fewer than 500 hosted decisions in that time, we refund that first payment in full.

After that

We do not refund part of a month after the first 14 days, or a later monthly payment, except where the law requires it. Cancelling stops the next charge.

Sovereign and services

Sovereign plans and services (domain setup, Sovereign install, monthly care) are refunded as their written agreement says.

How refunds are paid

• By card: Pro and Team bought by card are sold through Paddle, our merchant of record. Paddle pays an approved refund back to the card or account you paid with, including any VAT or sales tax that was charged.
• By invoice: if you paid for Pro or Team by invoice, the same rules apply, and we pay an approved refund back the way you paid.

How long a refund takes to appear depends on your bank.

How to ask

Email owner@sqrplatform.com from your account's email address. Tell us your workspace name and the payment you want refunded. We answer within two working days.